Building Service Attitude
While all organizations invest excessively on developing structures, standard operating procedures and policies to serve their customers well, the differentiating factor is the people serving customers.
It is vital for customer service teams to own the process and take personal responsibility for creating experiences that keep customers coming back.
Learning Outcomes Include:
Upon completion of this course, participants shall be able to:
- Connect within to connect better with colleagues and customers
- Understand spectrum of customers and their needs
- Explore your style of experience creation
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- Strengthen relationships for enhanced customer engagement
- Commit to create unique experiences every day