Conflict Resolution

Course Overview:

“But, I didn’t mean that!” You must have heard colleagues saying this more often than not when in an argument. Conflict stems out of words that you didn’t mean & actions that you didn’t intend.

The workshop is designed to facilitate participants understand situations where they could face conflicts & manage these conflicts by leveraging on their personal conflict resolution style.

 

Learning Outcomes Include:

Upon completion of this course, participants shall be able to:

• Understand the sources, causes, types & phases of conflict
• Know your style & learn five main styles of conflict resolution
• Practice conflict resolution styles on all types of conflicts
• Master communication tools to resolve conflicts smoothly
• Develop a personal strategy to avoid getting into a conflict