Teller Skills – Advanced

Course Overview:

Tellers are the most important element of any bank’s branch. They represent the front line of banks and have most interaction with the clients and customers. In addition to cashing checks and accepting savings deposits and withdrawals, tellers are often required to perform specialized duties. Tellers are responsible for maintaining accurate records of all transactions. This is a high-impact job and any negligence may result in a direct loss for the bank.

This 2-day program is the final level of the Teller Skills program and covers advanced topics related to the teller’s job.

Audience Profile:

  • Years of experience: 0-2 Years
  • Academic Qualification: Graduation
  • Area of business:Br. Banking/Operations
  • Language Proficiency: English and Urdu

 

Learning Outcomes Include:

Upon completion of this course, participants shall be able to:

  • Identify possible issues with clearing and resolve them
  • Apply the clearing process at branch level
  • Discuss the payment systems available in Pakistan and the impact on banking
  • Handle remittances and funds transfers at branch level
  • Manage the purchase and sale of prize bonds at the branch
  • Discuss the Alternate Delivery Channels (ADCs) available in the banking industry
  • Identify and approach potential customers for cross-selling
  • Explain the need and importance of maintaining confidentiality
  • Manage the branch safety and security checklist

PROGRAM LENGTH

Two Days

FORMAT

Classroom Training

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